Refund Policy
Last updated: July 2026
Payments are processed by our authorized payment partner or Merchant of Record. Refund eligibility may also be subject to the payment partner’s mandatory consumer-protection, tax, and transaction rules.
30-day request window
New monthly and lifetime customers may request a refund within 30 calendar days of the initial purchase. To help us investigate, include the account email, order reference, and a short description of the reason for the request. An approved full refund removes Pro access and releases the associated founding license.
How to request a refund
Email support@uptrendhunter.com from the address used for the purchase. We may ask for additional transaction information needed to locate the order.
Renewals, misuse, and chargebacks
- Refund requests for later renewals are reviewed individually and may be limited by applicable law or payment-partner policy.
- Accounts suspended for fraud, abusive extraction, credential sharing, or material violation of the Terms may be ineligible for discretionary refunds.
- Submitting a chargeback does not guarantee a different outcome and may suspend account access while the payment partner investigates.
Processing time
Approved refunds are returned through the original payment method. Bank and card processing times vary after the payment partner issues the refund.
Contact
For billing assistance, contact support@uptrendhunter.com.